貨運公司常見問題

您需要以下文件才能為 C.H Robinson 運輸貨物：

• 聯邦機關、州立機關或省政機關核發的運輸許可證（(MC#、DOT# 等）
• 投保證明（最低保額 25,000 美元的貨物險和 750,000 美元的汽車責任險），必須將 Registry Monitoring Insurance Services (RMIS) 列為證書持有人
• 填妥 W-9 表格

想成為 C.H. Robinson 簽約貨運公司？ 網路申請相當簡便。 只要按照提示進行，就能知道何時需要準備哪些文件。

C.H. Robinson 編號的作用是在 Navisphere 中識別您的公司。這些編號能幫助我們追蹤貴公司與 C.H. Robinson 之間的每一筆交易。

您可以在載貨確認函或支票存根上找到您的 C.H. Robinson 編號。編號開頭一律是「T」，後面接上一串數字。

找不到您的編號嗎？請致電 +1 800-326-9977 詢問您的 T 編號。為了保障您的安全，我們會請您驗證幾項公司資訊。

聯邦法規定機動車貨運公司至少要投保 25,000 美元的貨物險和 750,000 美元的汽車責任險。我們會與投保額度符合這項金額的貨運公司簽約。不過，建議您遵守前列限制，避免能承攬的載貨業務受到限制。

我們有各種各樣的客戶，他們的需求各不相同。我們的大部分貨物需要以下設備和能力：

• 乾貨車
• 溫度控制
• 平板
• 在地
• 專業
• 急件
• 超重/超標
• 板車
• 放下拖車
• 車隊司機
• 私人車隊
• 農產品/易腐貨品
• 跨境
• 危險品
• 槽罐車/大宗商品
• 高價商品

If you’re having issues with a load and can’t reach the rep assigned to the load or connect with someone via live chat, contact 888-278-9441.

Connect your ELD/GPS by visiting our Carrier Tracking page. From there, click on your provider for a quick, hassle-free connection. You can also use the Carrier Tracking page to initiate an EDI or API connection, if applicable.

For added flexibility, we offer a tracking option through our Navisphere Carrier app.

We’re strongly committed to helping carriers keep clear control of their own data. We only track information specific to each load so that shippers can have a clear understanding of where their goods are. Once a load is marked as delivered, tracking stops immediately. Here’s a quick and easy tracking and data privacy guide to data transparency.

C.H. Robinson Factoring by Triumph is a factoring company.

C.H. Robinson Factoring by Triumph provides fast access to funds for all carriers interested in factoring but is specifically geared towards C.H. Robinson carriers.

Visit this link to apply for C.H. Robinson Factoring by Triumph. The process is simple and can be completed quickly.

Carriers that sign up for C.H. Robinson Factoring by Triumph will experience 1.5% on C.H. Robinson loads and 2.5% on load with other providers.

C.H. Robinson Factoring by Triumph can provide a number of benefits to carriers, including:

• Reduce stress of getting paid: Carriers can eliminate the hassle of tracking down payment from brokers or shippers. All they need to do is upload their invoice.
• Improve cash flow: Carriers that sign up for Factoring powered by Delta^TM and LoadPay can get paid in minutes on approved invoices, even if its for other freight providers.
• Quicker access to cash: Carriers can spend their money wherever Mastercard is accepted with the debit card that’s included with their LoadPay bank account.
• 24/7/365 funding: Carriers can get paid and use funds anytime without waiting for traditional banking hours.

Carriers that sign a contract with C.H. Robinson Factoring by Triumph will have their approved invoices for C.H. Robinson loads and loads from other freight providers paid within a day. In order to get paid in minutes, carriers will need to have a LoadPay™ digital bank account that allows payment to go to. Once the invoice has been approved, C.H. Robinson Factoring by Triumph will collect payment from the shippers or brokers they hauled for.

Contact [email protected] if you have questions about getting started with C.H. Robinson Factoring by Triumph. If you are an existing C.H. Robinson Factoring by Triumph client and have questions about your account, please call (833) 218-7113 or email [email protected].

The biggest incentive for carriers to sign up for C.H. Robinson Factoring by Triumph is the upgraded invoicing and payment experience, which includes benefits like:

• 24/7, 365 funding: Carriers can get paid and use funds anytime without waiting for traditional banking hours.
• Instant Purchase: Carriers on the Instant Purchase program will get funded in minutes rather than waiting for overnight ACH payments or costly wires.

There is a web-based LoadPay app where clients can manage their entire wallet, including reviewing transactions and accessing debit card and account information.

Visit this link to get started.

The biggest incentive for carriers to sign up for LoadPay is the upgraded payment experience, which includes benefits like:

• 24/7, 365 funding: Carriers can get invoice payments and use funds anytime without waiting for traditional banking hours.
• Save on ACH & wire fees: Since funds sent to their LoadPay checking account are available to spend within minutes, clients no longer need to pay a wire fee to expedite payment. Additionally, C.H. Robinson^® Factoring by Triumph and TriumphPay do not charge carriers to send funds to a LoadPay account.
• FDIC Insured: Funds in their LoadPay account are eligible for FDIC insurance just like any other bank. The standard insurance amount is $250,000 per depositor, per FDIC insured bank, for each account ownership category. Learn more about FDIC insurance here.
• Anywhere MasterCard^® is accepted: Carriers can pay for all the things they normally spend money on like fuel, repairs, and bills.
• Easily accessed: Carriers simply choose LoadPay from the list of funding method options on the C.H. Robinson Factoring by Triumph portal when electing their payment method.

There is no charge to apply, no account minimums (although we may offer deposit-based incentives), and no monthly service charge for the LoadPay Business Debit Account.

LoadPay offers several ways for carriers to spend their money:

• Physical debit cards: Carriers can order a LoadPay debit card which can be used just like any other debit card where MasterCard is accepted. Allow 5-7 business days for shipping.
• Virtual debit cards: Carriers will have immediate access to card information that they can use to make purchases online.
• Digital bank account: Clients can add their digitally-enabled bank account to their digital wallets like Apple Pay, Google Pay, and Samsung Pay and use it immediately.
• ATM Withdrawal: Clients can withdraw cash from ATMs across the country just like any other checking account.

A load board is a digital platform that connects shippers with carriers in the freight industry. It serves as a marketplace that hosts available loads for trucks to pick up. From there, carriers can swiftly find, book, and make offers on shipments that match their capacity and preferences. The free trucking load board from C.H. Robinson can help facilitate efficient and transparent communication, enabling carriers to streamline the process of securing loads.

A trucking load board is an online marketplace that connects shippers that have freight to move with carriers that have available capacity. These platforms simplify the process of finding freight by making real-time load listings accessible to carriers anywhere.

Here’s how the process works step by step:

1. Freight Posting
   Shippers and brokers list available freight on the load board, including key details such as pickup and delivery time and locations, equipment type required, weight, deadlines, and sometimes the offered rate.
2. Carrier Browsing
   Carriers log in to the load board to search for freight that matches their lanes, equipment, and schedule. Many boards offer filters by region, trailer type, and delivery timeframe to help narrow results.
3. Rate Negotiation & Booking
   Depending on the board, carriers can either accept posted rates, submit an offer, or negotiate with the shipper or broker directly. Once terms are agreed upon, the carrier secures the load.
4. Shipment Execution
   With the booking confirmed, the carrier picks up the freight and completes delivery as scheduled. Some load boards integrate tracking or document management to simplify the process further.

Load boards streamline the freight-matching process by saving carriers time, providing real-time visibility into available loads, and helping them reduce empty miles. Most free boards offer basic access for smaller carriers or new entrants, while paid boards typically provide more advanced tools, rate data, and higher-quality load opportunities.

Yes, free load boards do not require a subscription or sign-up fee. However, most free services come with limitations. These can include fewer available loads, limited search filters, or restrictions on how many postings you can view per day. Carriers should be aware that while free access is valuable for getting started, paid platforms often unlock larger load volumes and more advanced tools.

Free load boards usually allow carriers to:

• Access some real-time postings
• Search for available freight by origin and destination
• View basic load details such as equipment type and pickup date

Paid load boards typically add more advanced tools, such as:

• Market demand analytics
• Broker and shipper credit scores
• Comprehensive rate data and historical averages
• Enhanced search filters and unlimited load matches

Navisphere Carrier is a proprietary C.H. Robinson platform and mobile app designed specifically for contracted carriers (and drivers), offering a comprehensive suite of tools to streamline freight management. It is free to use for approved carriers and includes features such as real-time load booking, negotiating, and tracking, along with a GPS-enabled mobile app for on-the-go operations. The platform also supports document uploads to accelerate payment processing and provides personalized load recommendations and automation options to enhance efficiency and carrier experience.

Unlike generic load boards, Navisphere Carrier is deeply integrated with the global C.H. Robinson freight network, offering exclusive access to high-volume loads and streamlined operations for carriers already in the network.

Some free load boards display the offered rate for specific loads, but most do not include detailed rate history or comparison tools. Without this data, it can be harder to know whether a load pays competitively. Paid platforms usually offer full visibility into market rates, which helps in negotiating better deals and avoids underpriced freight. The free load board from C.H. Robinson requires the user to be logged in to view freight rates for specific loads and to utilize load board freight filters.  

貨運公司款項指南提供快速簡單的文件提交選項，協助您更快收到款項。使用電腦、平板或行動電話應用程式就能順利提交載貨文件。請參閱貨運公司款項指南中的逐步說明。

交貨後立即提交填妥並簽名的文件。

每次載貨和停靠時皆須提交以下文件：

• 簽好姓名的提單 (BOL)，上面須有各停靠站收件人的簽名
• 發票（對於國內空運、TONU、綜合運輸和國際運輸是必要的）

以下是可視情況提交的文件：

• 卸貨/裝卸收據（託運人僱用第三方卸貨）例如附件
• 交貨證明 (POD) – IMDL 載貨第二段交貨
• 重量證明書
• 空運提單

載貨款項未能放款的原因有多種。最常見的原因包括：

• 文件缺失或難以辨認
• 我們收到的文件並未全數註明載貨編號
• 我們收到的文件全數註明了不正確的載貨編號
• 提單 (BOL) 上缺少簽名
• 提單上註明了損壞/短缺；在這種情況下，您的載貨代表必須先確認情況才能核准付款
• 缺少貨運公司發票；載貨確認函並不是我們可以接受的發票；發票應包含載貨編號、應付餘額和貨運公司編號。

若要查詢一筆或多筆款項的狀態，請登入 Navisphere Carrier，或致電我們的貨運公司服務部門，電話是 +1 800-326-9977。

要尋找款項狀態，提供載貨編號是最快、最簡單的方式。您也可以使用貨運公司編號搜尋款項，不過，這種方式比較耗時而且可能因為逾期而搜尋不到，具體視可載貨物的狀態而定。

如果發現載貨款項與發票金額不符，請聯絡預約相關載貨服務的分公司。

我們的貨運公司服務團隊可以確認貨物和已付的載貨款項（例如長途運輸、卸貨、貨櫃滯留等費用），但只有原分公司可以核准任何自由裁量的款項金額。

C.H. Robinson ID numbers identify your company in Navisphere® Carrier. They help us keep track of each transaction your company has with C.H. Robinson. You can find your C.H. Robinson ID number on load confirmations or check stubs. All ID numbers start with “T” followed by a series of numbers. You can also see your “T” number in the dropdown located in the upper right-hand corner of Navisphere Carrier.

Navisphere Carrier is free to all C.H. Robinson contract carriers. To get started, simply create a Navisphere account.

Creating a Navisphere Carrier account is quick and easy. Simply fill out the details on the registration page and hit submit. Once approved, you’re all set to find, offer, book, haul and get paid on loads. Navisphere Carrier supports your business wherever you are with more loads than any other provider in North America.

To update your company’s contact information including address, emails, phone, and fax numbers, please complete our Carrier Change Form. You may also use this form to remove contacts.

The form must be signed by the same individual who signed your most recent contract with C.H. Robinson. This ensures proper authorization for the requested changes.

Once completed, submit the form following the instructions provided within the document. Have questions? Contact our support team via Live Chat.

In order to add contacts to your account in Navisphere Carrier, each contact needs to create their own Navisphere Carrier account. While creating an account, it’s important that they put in the right T Code in the registration process.

If you haven’t registered for an account yet, you’ll need to first create one by registering your email here. If you have an existing account, you can reset your password by using the Forgot Password option on the login page and receive guided instructions to reset via email.

Check your spam and junk folders for an email from CH Robinson. Your account may need to be activated by our Carrier Services team before you are able to login. Check with your company’s primary contact to confirm approval of your account if you are unable to find a welcome email from us. Contact our support team with any questions at 1-800-326-9977 or by using the Live Chat feature on our website.

下載我們的 QuickPay 設定資料包。詳閱並同意條款及條件後，您就可以將您的 QuickPay 折扣協議表和 EFT 授權表（如有此表）提交到適當的電子郵件地址或傳真號碼。

對於我們的 QuickPay 選項或設定資料包有疑問嗎？請致電 +1 800-326-9977。

C.H. Robinson 提供快速簡單的付款選項供貨運公司選擇，協助您更快收到款項。使用電腦、平板或行動電話應用程式就能順利提交載貨文件。請參閱貨運公司款項指南中的逐步說明。

如果您並非 QuickPay 貨運公司，不太可能需要付 QuickPay 費用，不過有時也可能會出錯。萬一出錯，我們會退款給您。

Quick Pay fees are standardized at 2.0%, but carriers looking for a lower fee can sign up for C.H. Robinson^® Factoring by Triumph and get 1.5% fees on all C.H. Robinson loads (2.5% fees on loads with other providers).

使用電腦、平板或行動電話應用程式就能順利提交載貨文件。貨運公司款項指南提供快速簡單的文件提交選項，協助您更快開始請款流程。

可以。請向 C.H Robinson 代表洽詢透過 Navisphere Carrier 接收和接受/拒絕載貨標案的方式。

是的。我們提供大量可透過網路預約的貨物，數量比任何其他供應商都要多。請登入 Navisphere Carrier，開始搜尋數千筆在上班時段外開放預約的可載貨物。

要在非上班時段申請預約不開放即時預約的可載貨物，最好的方式是找到您想預約的可載貨物並寄電子郵件給公佈貨物資訊的代表。等到辦公室上班時間，代表會直接回覆電子郵件與您聯絡。

要搜尋並找到可載貨物，最簡單的方式就是透過 Navisphere Carrier。在 Navisphere Carrier 中，您可以按出發國家/地區、專用設備等項目進行篩選。

目前，Navisphere Carrier 中不提供綜合運輸載貨資訊。若要尋找綜合運輸設備適用的可載貨物，您可以將設備公佈在 Navisphere Carrier 的「卡車公告」區段，或者致電聯絡我們的區域中心：

• 東部：+1 630-577-1730
• 中西部：+1 630-577-1710
• 西部：+1 630-577-1760

Navisphere Carrier 會顯示 PC* Miler^® 提供的里程數，這是目前眾多不同里程計畫的其中之一。這些里程數只是載貨估算里程，未必與其他類似的里程計畫相同。

請致電 +1 800-326-9977 支援部門尋求協助。

請致電 +1 800-326-9977 支援部門尋求協助。

我們提供數個 TRANSFLO^® 選項供與 C.H. Robinson 配合的貨運公司和司機使用。其中包括 TRANSFLO $Velocity^® 和 TRANSFLO^® Mobile。

TRANSFLO $Velocity^®
若您選擇使用其他技術掃描文件，TRANSFLO $Velocity^® 仍然可以協助您提交任何內容給 C.H. Robinson。註：司機應使用車隊代號：RBTWV。

TRANSFLO^® Mobile
擁有智慧型手機的司機可以在他們的 iPhone^® 或 Android^® 裝置上使用免費的 TRANSFLO^® 行動應用程式，直接利用行動電話掃描文件。註：司機應使用 C.H. Robinson 的車隊代號：RBTWV 註冊應用程式。從 App Store 或 Google Play 下載 TRANSFLO^® 行動應用程式。

TRANSFLO $Velocity^® 是快速簡單的文件上傳方式。請按照以下說明操作：

1. 啟動 TRANSFLO $Velocity^® 用戶端（務必先安裝軟體）。
2. 掃描或附加文件。完成後點擊「結束新增文件」。
3. 從下拉清單中選擇 C.H Robinson 作為代理人。
4. 輸入您的 T 代碼、C.H. Robinson 單號、您的發票號碼以及發票金額。若您有裝卸工，也請輸入裝卸工人數。
5. 點擊「下一步」。
6. 選擇每張圖片的檔案類型。
7. 提交文件。
8. 請注意，C.H. Robinson 使用的車隊代號是 RBTWV。此外，當 C.H. Robinson 處理您的付款作業時，會從最終結算中扣除 1.00 美元。

如需關於下載用戶端或使用 TRANSFLO $Velocity^® 的協助，請致電 +1-866-503-5707。

如果您是需要應用程式來搜尋裝載和管理小型企業（包括財務明細）的業主或調度員，那麼 Navisphere Carrier 就是理想之選。

如果您只需要提供自動追蹤更新，並提交獲指派裝載的文件，那麼 Navisphere Driver 即符合您所有需求。

Navisphere Carrier 行動應用程式最適合供小型貨運公司與 C.H. Robinson 進行生意往來與拓展業務範圍。這是一項車隊管理工具，主要適用對象是自營業主、小型貨運公司以及調度員。由於涉及財務資訊，因此使用者必須有登入資料和密碼才能使用。

Navisphere Carrier 使用者可以：

• 尋找可載貨物
• 監督司機清單
• 查詢指派給公司的所有可載貨物
• 清楚查詢並追蹤貨物
• 拍照並提交載貨文件以利請款
• 追蹤每次載貨的帳務狀態

Navisphere Driver 行動應用程式專供司機使用。這個應用程式的功能簡單方便，司機只要使用自己的行動電話號碼和一個四位數驗證碼就能查詢獲指派的可載貨物，司機安裝應用程式時就會收到透過簡訊發送的四位數驗證碼。這個應用程式提供：

• 載貨過程中自動更新轉運資訊和停靠站
• 文件、照片和上傳功能，有助於加快付款流程

是的。兩者都是採用 GPS 技術的應用程式，使用智慧型手機的定位服務來提供自動更新。GPS 追蹤的準確度高於其他追蹤解決方案採用的行動數據三角定位。

Navisphere Carrier 和 Navisphere Driver 都有一小時的標準位置更新頻率，可以根據客戶要求增加到每 15 分鐘更新一次。當司機越過一英里的地理圍欄時，就會自動更新到站資訊，而越過一英里半的地理圍欄時，則會自動更新離站資訊。

結合 GPS 和地理圍欄追蹤功能，可在 C.H Robinson 貨運的整個生命週期內以免接觸方式清楚查詢貨件。

所有應用程式都需要電池和行動數據。我們的兩款行動應用程式均非常有效率，電池或數據使用量不論多寡，均比不上能為使用者的事業帶來的優勢。Navisphere Carrier 和 Navisphere Driver 的電池和數據使用量均少於使用電話瀏覽網站。

所有與 C.H Robinson 簽約的貨運公司皆可免費使用 Navisphere Carrier。只要建立 Navisphere 帳戶即可開始使用。

使用 Navisphere Carrier 上傳文件：

1. 掃描每份文件。文件應包含：
• 註明 C.H Robinson 載貨編號的發票
• 簽名提單 (BOL) 正本
• 裝卸工收據
• C.H Robinson 確認函影本
• 任何其他連帶文件
2. 登入 Navisphere Carrier
3. 進入「載貨資訊表」或「應收帳款」
4. 點擊剛剛交貨完畢之貨件的載貨編號
5. 在「載貨資訊表」中點擊「文件」標籤，或在「應收帳款」中捲動到載貨詳細資料的最下方
6. 點擊「新增」按鈕，新增運輸文件的每一頁
7. 點擊「新增」後，請瀏覽您的資料夾並找到要附加的正確文件。我們接受以下格式的文件：
• JPG
• PDF
• TIF
8. 找到檔案後，點擊「下一步」
9. 選擇正確的文件類型
10. 點擊「結束」
11. 重複第 8-10 個步驟，上傳每份必要文件，然後點擊繳交文件區域中的「儲存」。註：您必須點擊「儲存」按鈕才能上傳文件
12. 儲存文件後就無法再更新文件

如對流程有任何疑問，請致電 +1-800-326-9977 尋求協助。

Navisphere Driver 是讓司機提供自動狀態更新的簡便方法，無需使用電話。司機選擇「取貨途中」後即可開始追蹤。追蹤開始後，我們每小時都會收到一次位置更新。當司機在停靠站越過一英里的地理圍欄時，就會收到自動更新的停靠站資訊。

使用 Navisphere Driver 應用程式的司機可以直接在智慧型手機上查閱獲指派的載貨資訊和地圖。交貨後，司機還可以使用這個應用程式提交載貨文件，加快付款過程。貨主和調度員可以透過 Navisphere Carrier 以線上方式或在電話上監控所有付款狀態。

使用 Navisphere Driver 快速又簡便。請參閱這份逐步說明指南，立即開始使用這款應用程式。

在「載貨編輯工具」中指派司機時，請選擇「DRIVERAPP」。司機會收到一則傳送至其智慧型手機的簡訊。

如果司機已經安裝 Navisphere Driver，將會收到一則簡訊，其中會附上一個指向獲指派貨物和對應資訊的超連結。

如果司機的行動電話並未安裝 Navisphere Driver，則可使用簡訊中的超連結進入 App Store 並下載應用程式。在輸入電話號碼和單次驗證碼（透過單獨的簡訊發送）後，司機就能使用應用程式了，無需進行其他登入。

我們只會在您接受指派載運 C.H. Robinson 貨物這段期間啟用追蹤功能。當 C.H. Robinson 代表進入「載貨編輯工具」中將某批貨物標記為「Driver MT」時，Navisphere Driver 就會開始追蹤位置。自動停止更新或是在最後一個停靠站手動輸入到達/出發時，就會自動結束追蹤。

按照隱私權法規定和兩大 App Store 的政策，隨時可以停用透過 Navisphere Driver 應用程式進行追蹤的功能。由於我們的產業性質，在運輸過程中全程追蹤貨物很快就將成為常見狀況。透過 Navisphere Driver 提供自動追蹤更新資訊就不需要經常留意來電，而且也列入 Carrier Advantage 計畫的貨運公司自動作業分數。

每個月會有一段分級審查期，有可能會改變您目前的等級。您在計畫中的等級取決於您準時取件和交貨的能力，以及您載貨期間能否準確地按小時自動更新狀態。若您對於自己的等級有任何疑問，請與我們的貨運公司代表聯絡，深入瞭解 Carrier Advantage 計畫。

當您註冊參加本計畫時，會收到兩封歡迎電子郵件，其中分別註明了您的貨運公司編號和密碼。

您需使用貨運公司編號和密碼才能進入 EFS 帳戶。請謹記，您只能將貨運公司編號和密碼告知有權進行帳戶變更的人。

如需重設密碼，請寄電子郵件至 [email protected]，並於主旨行註明「Reset My Password」（重設密碼）。請務必註明您的 C.H. Robinson T# 和 C.H. Robinson 加油卡貨運公司 ID。

持 C.H. Robinson 加油卡可以節省燃料、輪胎以及維護的費用。燃料折扣以石油價格資訊服務 (Oil Price Information Service, OPIS) 全美指數為準。貨運公司在 TA Petro 和 TA Express Travel Center 消費，平均每加侖可以省下 37–40 美分，在簽約合作的 Roady’s 和 Casey’s 商業中心消費也能省錢。*

除了燃料以外，前往 TA Petro 和 TA Express 消費也能節省服務和輪胎費用。只要向服務台出示您的證件並告知 DOT/MC 編號即可。

憑卡在北美數千個地點也能享有 EFS 服務網折扣。

*不同地理區域的價格和折扣活動不盡相同，兩者也因目前市場情況而異。

我們的 C.H. Robinson 加油卡委託 EFS 管理。如有卡片相關疑問，請洽詢 EFS。

請上 EFS 網站查詢詳細的操作說明和實用的教學影片。您也可以撥 EFS 24 小時免付費專線 888-824-7378。

您的安全通行碼是初次登入 EFS 的 eManager 時所選擇的代碼。使用此代碼是為了保障安全性；例如，當您使用新電腦登入 eManager 時。

請務必記住您的代碼，或將其記錄在安全的地方。您只能將自己的安全通行碼分享給有權進行帳戶變更的人員。

設定計畫政策時，您可以為持卡人選擇允許購買的物品。例如，限制每 24 小時只能使用 250 加侖的燃料有助於防範未經授權的購買行為。請將持卡人可以購買的物品清楚告知持卡人。

此外，您要求持卡人在結帳時提供的資訊能保護您和持卡人。唯有能應要求提供具體資訊的人能夠使用卡片。請將購買時必須提供的資訊清楚告知持卡人。必要資訊範例：

• 司機 ID 編號
• 行程編號
• 單元編號
• 拖車編號
• 控制編號

若您的某張卡片遺失或遭竊，請立即登入 EFS 的 eManager 註銷、刪除或掛失卡片。處理完畢後，任何人都無法使用您遺失或遭竊的卡，除非卡片狀態恢復成「有效」。

可以。您可以透過 EFS 的 eManager 允許「手動輸入」卡片。請將卡號告知持卡人；他們可以在加油站手動輸入卡號，不需要刷卡。持卡人拿到卡片後，請記得將卡片改回「只限刷卡」。

EFS 的 eManager 工具提供因應這類情況的強制執行選項。強制交易處理完畢後，就會移除強制原則，恢復原來的卡片限制/位置。若強制執行用於現金，請選取「單次預借現金」選項。註：持卡人將金額用完之前，現金仍儲值在卡片中。

EFS 允許您透過 eManager 設定多項限制，您可以使用不同的預設值建立預設原則。如此一來，公司若必須採用較明確的車隊原則，就可以單獨管理卡片。